A Canadian notice to new telephone users, 1896:
To Listen: Place the telephone fairly against the ear, with an upward motion, so that the lower extremity or lobe of the ear is gathered in, into the cavity of the telephone; in this position it will be found to fit snugly and comfortably — the lobe of the ear acting as a cushion and at the same time closing out all ulterior sounds, thus enabling the voice to be heard with clearness and precision.
One California instruction read, “Speak directly into the mouthpiece keeping mustache out of the opening.”
With no social conventions to follow, users had to be taught propriety. AT&T promoted a “Telephone Pledge” that read, “I believe in the Golden Rule and will try to be Courteous and Considerate over the Telephone as if Face to Face.” The winner of a 1910 Bell essay contest wrote, “Would you rush into an office or up to the door of a residence and blurt out ‘Hello! Hello! Who am I talking to?’ No, one should open conversations with phrases such as ‘Mr. Wood, of Curtis and Sons, wishes to talk with Mr. White …’ without any unnecessary and undignified ‘Hello’s.'”
In America Calling (1992), Claude S. Fischer notes, “Companies cut off service to abusers and obtained legislation that fined or even jailed profane customers.”